The Dictatorship
DOGE’s reckless SSA cuts may have created a problem too big to fix
The Trump administration’s colossal cuts to the Social Security Administration in the name of “efficiency” are sowing chaos and dysfunction throughout the agency. Even attempts to fix these new problems are akin to rearranging deck chairs on a sinking ship because they fail to address the core problem: staff shortages.
The Washington Post reports the SSA is “temporarily reassigning about 1,000 customer service representatives from field offices to work on the swamped toll-free phone line, increasing the number of agents by 25 percent.” And when the Post reports the phone line is “swamped,” what that means in practice is that people are complaining about dropped calls and previously reported wait times of up to five hours.
Trump is turning one of the country’s most important lifelines for the elderly and the disabled into a mess — all for foreseeable reasons.
But there’s one little oversight: There is no one in place to do the work that the reassigned representatives had to leave behind. According to the Post, “Jessica LaPointe, president of Council 220 of the American Federation of Government Employees (AFGE), said the move will slow responses to the complex cases that the field office employees handle and be only a temporary bandage for the phone problems.”
“The 1-800 number — they do offer a critical role at the agency, but it’s triage, whereas customer service representatives actually clear work for the agency,” LaPointe told the Post. “So it’s just going to create a vicious cycle of work not getting cleared, people calling for status on work that’s sitting because the claims specialists now are going to have to pick up the slack of the customer service representatives that are redeployed to the tele-service centers.”
So how did the SSA end up so shorthanded that it has to rob Peter to pay Paul? Before the second Trump administration, SSA had a staff of roughly 57,000. According to the Center on Budget and Policy Priorities, the Trump administration’s DOGE operation enacted “the largest staffing cut in SSA’s history,” which involved “indiscriminately pushing out 7,000 workers to hit an arbitrary staffing reduction target.” The Trump administration has also ousted dozens of officials with expertise in running SSA’s benefits and information technology systems.
On top of the problems noted above, reassigning workers adds further inefficiency because they have to do on-the-job training and lean on more experienced co-workers to get them up to speed. And field offices themselves were already beleaguered, dealing with the effects of other reassignments within SSA. “Field office staff are struggling to resolve the most difficult cases, due to disproportionate losses and reassignments in SSA’s regional offices, which provide daily support to their colleagues in the field by answering complex policy questions and troubleshooting system problems,” the CBPP reports.
Trump’s “efficiency” efforts now have a single staff member serving 1,480 beneficiaries, according to AFGE. That’s three times the number of clients that one staffer served in 1967.
On top of all this, the SSA’s new phone system, implemented in May, seems to have problems of its own. Jen Burdick, a Social Security expert and a divisional supervising attorney with Community Legal Services, told The Philadelphia Inquirer that the system’s new artificial intelligence could be exacerbating the problem.
“We spend a lot of time calling Social Security offices on people’s behalf — sometimes 15 times a day,” Burdick told the Inquirer. “We’re on hold for hours, then get AI bots spewing random information you never asked for before hanging up.”
“It really hurts our clients who are in trouble, trying to navigate this difficult system. It’s very upsetting for people,” she added.
Staff shortages seem to result occasionally in callers being rerouted to offices in other parts of the country, the Inquirer report adds, and thus the responding staffer is not always able to answer specific questions.
Trump is turning one of the country’s most important lifelines for the elderly and the disabled into a mess — all for foreseeable reasons. Indiscriminate mass cuts don’t represent a serious bid at generating efficiency in administering a public benefit. The only thing these cuts do with any efficiency is rip a major hole in the American safety net.
The future doesn’t look so good, either. Trump’s recently passed “One Big Beautiful Bill Act” is only going to make things worse, since changes in the tax code will accelerate Social Security and Medicare’s insolvency. MAGA’s policy vision is all about divestment from the common good — and America’s collective future.
Zeeshan Aleem is a writer and editor for BLN Daily. Previously, he worked at Vox, HuffPost and Blue Light News, and he has also been published in, among other places, The New York Times, The Atlantic, The Nation, and The Intercept. You can sign up for his free politics newsletter here.
FORT WORTH, Texas (AP) — Eight protesters accused by the Justice Department of having ties to antifawere sentenced Tuesday to decades in federal prison over a shooting outside a Texas immigration detention center that wounded a police officer. Prosecutors have called the shooting an act of terrorism.
One of the defendants, a former U.S. Marine Corps reservist convicted of opening fire during the July 4 demonstration outside the Prairieland Detention Center near Dallas, was sentenced to 100 years in prison, the maximum punishment.
The lengthy sentences were condemned by family members and supporters in a news conference outside the federal courthouse in Fort Worth. Hope Song, whose son Benjamin Songreceived the heftiest sentence, disputed prosecutors’ claims that her son shot the officer and said he didn’t intend to hurt anyone.
U.S. District Judge Reed O’Connor, one of two judges overseeing the proceedings, said what happened wasn’t a protest but “an assault on democracy.”
“The need to deter this type of conduct is high,” O’Connor said.
The seven other protesters received prison terms ranging from 30 to 70 years.
Prosecutors said the eight are members of antifa, a decentralized anti-fascist organization and a targetof the Trump administration. Antifa is not a single organization but rather an umbrella term for far-left militant groups that confront or resist neo-Nazis and white supremacists at demonstrations.
President Donald Trump last fall signed an executive order designating antifa a domestic terrorist organization, even though there is no domestic equivalent to the State Department’s list of foreign terror organizations.
The defendants deny any affiliation with antifa and maintain they attended the demonstration in support of detained immigrants.
Prosecutor Frank Gatto urged the judge to impose stiff penalties.
“People with that kind of extremist beliefs need extra time in prison,” Gatto said. “They believe violence is justified.”
Phillip Hayes, Song’s attorney, said outside the courthouse that he takes issue with the idea that the protesters are extremists.
“This is a bunch of kids and young adults who really have a really big heart and really wanted their voice to be heard,” Hayes said. “It was never intended that anybody get hurt. It was never intended that any shots would be fired.”
Prosecutors said in court that Song had yelled “get to the rifles” and opened fire, striking a police officer who had just pulled up to the center.
Hayes argued that Song’s shots were “suppressive fire” and that a ricochet bullet hit the officer after he arrived on the scene and “aggressively” pulled out his firearm. He said his client will appeal the 100-year sentence.
“Song, aside from this day, has had an impeccable life. A former Marine. A good student,” Hayes said. “He had a lot of good qualities that were just ignored. The judge went ahead and gave as much as he could.”
Other defendants and their family members pleaded for leniency in court.
Autumn Hill said the gathering “seemed more like a party to me than anything else” and that she and others who participated “didn’t expect or want any violence or destruction of property to occur.”
Amber Lowrey told the judge that her sister, Savanna Batten, is a compassionate person with dreams of opening a bakery. She said Batten’s activism started with animal rights and evolved into anti-war and human rights advocacy.
“She’s the best person I know,” Lowrey said.
Hill and Batten both received 50-year sentences.
Other defendants previously pleaded guilty to providing material support to terrorists rather than take their case to trial.
Critics warn the case could have a wide-reaching impact on protests given that organizations operating within the U.S. are supposed to be protected by First Amendment free-speech rights.
Last week, federal prosecutors charged 15 peoplewith impeding the Trump administration’s immigration crackdownin Minnesota. They claimed the demonstrators were members of antifa who conspired against the federal government to block arrests and deportations by setting up blockades around government buildings and throwing chunks of ice at federal vehicles, among other actions.
The Dictatorship
Tulsi Gabbard and Senate GOP face difficult new questions over influence of her ‘guru’
About a month into Donald Trump’s second term, Senate Republicans weighed whether to confirm one of the president’s worst nominees. Indeed, the list of reasons to reject Tulsi Gabbard’s nomination for director of national intelligence was not short.
The former congresswoman lacked the requisite experience in intelligence matters. She had an indefensible habit of echoing Russian propaganda. She struggled to explain her record of defending Bashar al-Assad’s Syrian regime. Senators heard from former national security officials who issued unsubtle warnings about elevating Gabbard to an important and influential position.
But in case that weren’t quite enough, let’s also not overlook the fact that Gabbard was a member of a secretive Hare Krishna offshoot religious sect that is considered by many of its former members to be an abusive cult.
Gabbard, who wrapped up her tenure as DNI last week, has long insisted that any suggestion that she was somehow enthralled to or controlled by this sect or its leader, whom she has referred to as her “guru,” is just bigotry against her faith.
But it’s against this backdrop that The Washington Post obtained hundreds of secret memos prepared for Gabbard during her congressional tenure, which were put together by members of the alleged cult and which included thousands of pages of specific directives to her on policy and politics.
After careful analysis of thousands of these documents, which have not been independently verified by MS NOW, the Post determined that they likely came from Gabbard’s secretive guru, a man named Chris Butler.
The memos, starting in 2013, when the Hawaiian first arrived on Capitol Hill, reflect a dynamic in which Gabbard didn’t just take direction from the materials, but essentially took dictation from the alleged cult leader: Memos told Gabbard what she should do as a member of Congress, and she often did exactly that, sometimes word for word.
The Post’s Jon Swaine spent months trying to get Gabbard to respond to questions, but to no avail. Her spokeswoman reportedly encouraged Swaine to drop the story, saying, “I cannot imagine WaPo’s readers would be interested in yet another uncredible, bigoted attack on the DNI’s faith.”
On May 20, Swaine nevertheless alerted the DNI and top members of her staff to the fact that the Post was prepared to publish his reporting anyway on her association with Butler.
On May 22, Fox News reported that Gabbard was leaving the administration, ostensibly because of a health issue involving her husband.
This week, Senate Minority Leader Chuck Schumer spoke on the Senate floor and commented on the reporting:
There are reports that Tulsi Gabbard was receiving instructions from a so-called guru and repeating them word for word. That ought to concern all of us if it’s true. No one knows who this guru really is, what his connections are, and where the instructions came from. … We need answers.
The New York Democrat’s comments made sense, though it’s worth considering who, exactly, “we need answers” from.
It stands to reason, for example, that Gabbard has some explaining to do, but I’m also interested in the answers from those who elevated her to an influential intelligence office in the first place.
In February 2025, confronted with an avalanche of reasons to reject Gabbard’s nomination, 52 Senate Republicans — every GOP member except Kentucky’s Mitch McConnell — shrugged off every red flag and voted to confirm her as the nation’s DNI, including so-called “moderates” such as Maine’s Susan Collins and Alaska’s Lisa Murkowski.
The question for these 52 senators seems obvious: Do you regret that confirmation vote and now recognize it as a mistake? Or do you still think it was a good idea to put Gabbard in this influential intelligence position?
Steve Benen is a producer for “The Rachel Maddow Show,” the editor of MaddowBlog and an MS NOW political contributor. He’s also the bestselling author of “Ministry of Truth: Democracy, Reality, and the Republicans’ War on the Recent Past.”
In the lead-up to the Iran war, President Donald Trump dismissed the possibility that Tehran would close the Strait of Hormuz despite warnings from his top military adviser, authors of a new book told MS NOW’s Lawrence O’Donnell on Monday.
In their first televised interview about “Regime Change: Inside the Imperial Presidency of Donald Trump,” New York Times reporters Maggie Haberman and Jonathan Swan said Trump also disregarded warnings from Gen. Dan Caine, the chairman of the Joint Chiefs of Staff, about the potential effects on American weaponry and about casualties.
The initial closure of the strait, a narrow passageway through which a fifth of the world’s oil passes, led to a spike in gas and oil prices. According to Swan, Trump thought Iran would have limited time to take action because the war would be over quickly — a claim he has made repeatedly during the nearly four-month-long war.
“He felt that this regime was a paper tiger, that this was going to be a fast war,” Swan said on “The Last Word.” “He just said he felt that that was going to be the case, that they were going to collapse very quickly.”
“It’s a form of magical thinking, actually, is what it all boils down to,” he added.
The revelation is just one of several in the book — which is based on more than 1,000 interviews — that illustrate how Trump repeatedly bases geopolitical decisions on his own whims rather than experts’ assessments.
Another example of such thinking was when Trump floated a plan to expel 2 million Palestinians from Gaza so he could turn it into the “Riviera of the Middle East.” Haberman and Swan wrote in the book that one senior aide characterized the idea as “legitimately nutso … but very on-brand.”
Haberman also spoke about “how scared” people were inside the White House ahead of last year’s so-called Liberation Daywhen Trump unveiled sweeping global tariffs. (The Supreme Court struck down those tariffs in February.)
“They were scared at how close the bond markets came to just completely melting down seven days later, which was finally what got him [Trump] off of it, but again, it was the willingness to just go straight to the brink” that was jarring, Haberman said.
Despite such fear among Trump’s staff, Haberman added, the White House makes up “a group of people who genuinely want to see him succeed.”
Julianne McShane is a breaking news reporter for MS NOW who also covers the politics of abortion and reproductive rights. You can send her tips from a non-work device on Signal at jmcshane.19 or follow her on X or Bluesky.
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